Shipping& Delivery

Processing & Cutoff

• Orders placed by 2:00 PM Pacific Time usually ship the same business day.
• Orders after cutoff ship the next business day (Mon–Fri, excluding holidays).
• Preorder/backorder items ship when available—we’ll email updates.

Carriers & Methods

• We ship via UPS and USPS (options shown at checkout).
• Tracking is emailed as soon as your label is created.
• Expedited options appear at checkout when available.

Real-time rates

Calculated at checkout based on weight, dimensions, destination, and method.

Typical timelines

• Standard: 2–6 business days
• Expedited: 1–3 business days
• Remote/rural areas may add 1–2 days

Tracking

Find your tracking link in the shipment email or under My Account.

Correct addresses

• Include unit/suite numbers to avoid delays.
• PO Boxes supported when eligible by selected method.
• Freight-size items require a physical address.

Damaged / Lost packages

• Keep packaging and contact us within 48 hours for damage claims.
• If marked “delivered” but missing, check with neighbors/carrier first, then reach out to Support.

🔄 Returns & Refunds

Learn about eligibility, timelines, and how to start a return.

🛡️ Warranty

What’s covered and how to file a claim.

💬 Need Help?

Message our team for order or shipping assistance.